Metabolomics Society Forum

Software => XCMS Online => Topic started by: kcurran on June 09, 2015, 04:59:01 AM

Title: Problem with pairwise jobs
Post by: kcurran on June 09, 2015, 04:59:01 AM
Hi there,
I'm using XCMS on a new computer and have problems creating a pairwise job.  If I click on the menu option, nothing appears, just a blank screen.  I have tried in both Internet Explorer and Firefox.  My computer is a Dell XPS12 using Windows 8.
Help!
Katherine.
Title: Re: Problem with pairwise jobs
Post by: Jan Stanstrup on June 09, 2015, 05:22:27 AM
Did you mean XCMS online?
Title: Re: Problem with pairwise jobs
Post by: kcurran on June 10, 2015, 06:51:30 AM
Hi yes - XCMS online.

I have looked into this a bit more.  It is working fine when I am at home but not in my university (University College London) even when using the same laptop.
This was not a problem previously, has anything changed recently that would cause my university to block the page?

I have contacted our university IT support but they have been unable to help.

Best,
Katherine.
Title: Re: Problem with pairwise jobs
Post by: op56 on June 12, 2015, 09:06:36 AM
I have been facing the same problem for the third day running today. Jobs can be submitted from any account at Cornell University  from an Apple computer, but not a Windows computer.