Metabolomics Society Forum

Software => XCMS Online => Topic started by: alperez on December 03, 2015, 07:20:15 AM

Title: UNEXPECTED_ERROR while processing job
Post by: alperez on December 03, 2015, 07:20:15 AM
Good morning,

Hi, my name is Alejandra Perez. I am student of doctorate of biochemistry at IVIC in Venezuela. I need your help because, I try to submit my data of  ESI-Q-Tof and I had trouble. The message that sent to me the web site is ...an unexpected error occured. Please notify the developers at xcmsonline@scripps.edu.

Best regard,
EG. Alejandra Perez
Title: Re: Install METLIN locally
Post by: Jan Stanstrup on December 03, 2015, 07:27:36 AM
Is your problem with metlin or xcms online? Please describe what you did and when the error occurred.
Title: METLIN
Post by: alperez on December 03, 2015, 08:04:00 AM
Steps:
1- I changed the data from .mgf to mzXML by proteowizard.
2- I open the oficial site: https://metlin.scripps.edu/index.php (https://metlin.scripps.edu/index.php), in XCMS online, I chose :create job, pairwese job and I open my account. Later, I chose single job; the data of my computer and  the method. But, when I submit the job, the following window (view results)  the status of the job says processing after 10min the status changed to error and the message is UNEXPECTED_ERROR...

Best regards,
Title: Re: UNEXPECTED_ERROR while processing job
Post by: Jan Stanstrup on December 03, 2015, 08:14:06 AM
OK. I split the topic and moved your question to the XCMS online forum. Hopefully the XCMS online devs will see it here.
Title: Re: UNEXPECTED_ERROR while processing job
Post by: alperez on December 04, 2015, 12:43:22 PM
Thanks you for your help!
Title: Re: UNEXPECTED_ERROR while processing job
Post by: Faosin on August 01, 2019, 08:36:34 AM
I had the same challenge today while uploading a pairwise job. The pop-up icon was:ERROR, and under progress: FILEPREP WAS NOT SUCCESSFUL and it was at 1%. After clicking on the Error bar, i got: Unexpected _error and undr description:
oops ... an unexpected error occured. Please notify the developers at xcmsonline@scripps.edu. i Will greatly appreciate anyone who help resolve this challenge. Many thanks.
Title: Re: UNEXPECTED_ERROR while processing job
Post by: Jan Stanstrup on August 01, 2019, 09:24:15 AM
Please contact Scripps directly. They don't seem to be active here.
Title: Re: UNEXPECTED_ERROR while processing job
Post by: Faosin on August 02, 2019, 03:17:45 AM
Thanks, I`ve contacted them
Title: Re: UNEXPECTED_ERROR while processing job
Post by: Faosin on August 02, 2019, 03:18:27 AM
Thanks, I`ve contacted them.